Privacy Policy

This policy covers kpdetailing.com and the KPD mobile app (together, the “Services”), both operated by Kenny's Pristine Detailing. It explains what information we collect, how we use it, and who we share it with.

We collect information you provide directly:

• Account information: name, phone number, email address, and home address, when you create an account in the app.
• Quote requests (app): property type, square footage or room count, a description of the job, any add-ons you select, and photos you choose to upload of the areas to be cleaned.
• Quote requests (this website): your name, a phone number and/or email address, the city and ZIP code of the property, whether it is residential or commercial, the service you need, anything you type in the details box, and — optionally — how you heard about us, chosen from a fixed list. The attribution question is optional and the form submits without it.
• Bookings: the walkthrough appointment time you select.
• Location (staff only): if you are a KPD team member, the app reads your device's location at the moment you clock in or out, to confirm you are at the job site, and stores that clock-in position with your shift record. It only reads location while you are using the app, and never for customers.
• Team member details (staff only): your name, email, phone number, hourly pay rate, and the hours you work, kept for scheduling and payroll. Your pay rate is visible only to you and the owner.
• Reviews: star ratings and comments you submit after a completed job.
• Referrals: your referral code and, if someone signs up using it, that they did so.
• Job applications: if you apply for a position, your name, phone number, email address, city or location, availability, your answers to employment-related questions, any resume or CV file you attach, and any message you choose to include. Applying does not require creating an account. See “Job Applications” below.
• Phone calls to our business line: when you call (843) 628-0762 our automated receptionist answers and takes down your name, your phone number, the service address, which service you need and a short description of the job. See “Phone Calls” below for how that works.
• Push notification token: if you enable notifications, a device token used to deliver status updates (e.g. your quote was confirmed).

The KPD mobile app does not use analytics or advertising tracking. Website analytics are separate and are described below.

If you apply through the Careers page on this website, we collect the information you submit: your name, phone number, email address, city or location, your availability, your answers to employment-related questions, any resume or CV file you attach, and any message you choose to include.

We use this information only to consider you for employment — reviewing your application, assessing your fit, and contacting you about employment opportunities with Kenny's Pristine Detailing. We do not sell it, and we do not use it for marketing. Applications submitted through this website are delivered to us by email; they are not added to the customer database described above.

Calls to our business line, (843) 628-0762, are answered by an automated receptionist. It asks for your name, a phone number to reach you on, the address of the property, which service you need and a short description of the job.

We do not record your call. No audio is captured or kept. What you say is converted to text as you speak, and it is that text — not a recording — that reaches us. Your number may come from caller ID rather than from you reading it out.

The details you give go to Kenny as a message in a private team channel, and a written record of the call is kept in private storage so a lead does not get lost. Those records are not public and are not shared with anyone outside the business. We keep them for as long as we need them to serve you and to run the business, and you can ask us to delete yours at any time using the contact details below.

A small amount of what you say at the start of a call may be checked by an automated system to tell a real enquiry apart from a sales or spam call. Nothing you tell us is used for advertising, sold, or shared with anyone who is not listed under “How We Share Information” below.

This website uses Google Analytics 4 to understand how visitors find and move around kpdetailing.com. It records things like which pages were viewed, roughly where in the world the visit came from, what kind of device was used, and which buttons were tapped — for example, that someone tapped the call button, or that a quote request was started and then submitted.

What it does not record is who you are. We do not send your name, phone number, email address, or the description of the job you type into the quote form to Google Analytics. Those details go only to Kenny, by email, as described in the section above. Where the analytics records a choice you made in the quote form, it is only the category you picked from our own list — such as “Residential” or “Pressure Washing” — never anything you typed.

Google Analytics sets cookies in your browser to tell one visit apart from another. You can block or delete these in your browser settings, or install Google's official opt-out browser add-on, and the site will work exactly as it does now.

• To prepare and follow up on cleaning quotes and bookings.
• To contact you about the status of a request or appointment, including by push notification if enabled.
• To review job applications.
• To track referral punch cards for the loyalty program.
• To confirm staff are on site when they clock in and out, and to calculate hours worked.
• To answer your call, take down what you need, and follow up on it.
• To add a booked walkthrough to a calendar, if you choose to. The app writes the event you approve and does not read anything else on your calendar.
• To improve and maintain the Services.

We don't sell your personal information. We share it only with the service providers that run the Services on our behalf:

• Supabase — hosts our database, authentication, and photo/file storage.
• Resend — delivers the email notifications a submission generates (e.g. new quote request, job application).
• Mobile carriers — when you send a quote request, a short alert containing your name and the phone number or email you gave is delivered to Kenny as a text message, through his mobile carrier's email-to-text gateway. Nothing else from your request is included, and the alert goes only to him.
• Expo — delivers push notifications, if you've enabled them.
• Twilio — carries calls and text messages to and from our business line, and converts speech to text during a call. No audio recording is made or stored.
• Anthropic — an automated system that checks the opening words of a call to tell a genuine enquiry apart from a sales or spam call. It is not used to train anyone's models.
• Discord — delivers the details of your call to Kenny in a private team channel.
• Vercel — hosts this website and stores the written record of each call in a private, access-controlled store.
• Apple Maps — the app's maps and address-to-location lookups run on Apple's mapping services on your device, under Apple's privacy policy.
• Google Analytics — measures website traffic and on-page actions for kpdetailing.com only. See “Website Analytics” above for exactly what is and is not sent.

These providers process data only as needed to provide their service to us. We may also disclose information if required by law.

We keep account and request information for as long as your account is active or as needed to provide the Services. You can delete your account and its data yourself, from inside the app: customers under My Quotes → Account, team members under Account. Deletion is immediate and permanent and removes your profile, quote requests and photos, bookings, referral progress and shift records. You can also ask us to do it by contacting us below. Records of phone calls are covered in “Phone Calls” above and can be deleted on request the same way.

• You can turn off push notifications at any time in your device settings.
• You can turn off location access at any time in your device settings; staff will not be able to clock in until it is turned back on.
• You can delete your account from inside the app (see Data Retention), or request a copy of, correction to, or deletion of your information by contacting us.

The Services are not directed to children under 13, and we do not knowingly collect information from them.

We use reasonable administrative and technical measures to protect your information, including access controls on our database. No method of transmission or storage is ever 100% secure.

We may update this policy from time to time. We'll update the “Last updated” date above when we do.

Questions about this policy or your information? Reach out:
Email: kennyduran@kpdetailing.com
Phone: (843) 628-0762